Returns & Exchanges Policy
At Sapporo, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless return process within 14 days of delivery. All items must be returned in their original condition, unworn and with tags attached, to qualify for a full refund or exchange.
Initiate Your Return
Log into your account or visit our returns portal to select the items you wish to send back and receive a return authorization.
Pack Your Items
Securely place the items in their original packaging, ensuring all Sapporo designer tags and labels are still attached.
Ship It Back
Print your prepaid shipping label and drop the package off at any authorized courier location or schedule a home pickup.
Quality Check & Refund
Once our team inspects the returned garments, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing