Frequently Asked Questions
Everything you need to know about shopping with Sapporo.
What is the estimated delivery time for my order?
We offer express shipping nationwide. Standard delivery typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return and exchange policy?
You can return or exchange any unworn item with its original tags within 14 days of receipt. Please ensure the garment is in its original condition to qualify for a full refund or store credit.
How do I know which size will fit me best?
Each product page features a detailed size guide. Since our collections vary in fit, we recommend checking the specific measurements provided or contacting our style consultants for personalized advice.
Which payment methods do you accept?
Sapporo accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and local digital payment solutions to ensure a secure and seamless checkout experience.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
Are the materials used in your collections sustainable?
At Sapporo, we prioritize high-quality craftsmanship and ethical sourcing. We are committed to increasing our use of organic and recycled fabrics in every seasonal collection.